Effective date: 24 September 2026 | Website: www.yigitaluminyumprofil.com
Scope and contact
This policy applies to consumer sales made by MUSTAFA YİĞİT under the Yiğit Alüminyum Profil brand through www.yigitaluminyumprofil.com and WhatsApp. The consumer-specific withdrawal provisions do not apply automatically to purchases made for commercial or professional purposes; the relevant general legislation and the terms agreed for the transaction apply. The fact that the same price is shown to every user does not alter this distinction.
Cancellation, withdrawal and defective product requests may be submitted in writing to info@yigitaluminyumprofil.com or to the WhatsApp line 0532 642 72 80. The postal and return address is Beylikdüzü OSB Mah. Birlik Sanayi Sitesi Açelya Cad. No: 1/1 İç Kapı No: 17 Beylikdüzü / İstanbul. Valid written notices given outside working hours are also taken into account.
Cancellation of the order before delivery
The consumer may give notice of withdrawal after the contract has been concluded and before the product has been delivered. If dispatch has not yet taken place, it is stopped; if dispatch has taken place, the return of the product is arranged. The ground that the product has been “handed over to the carrier” does not remove the right of withdrawal. The cancellation of a finalised order by the seller, on the other hand, is possible only on grounds and with consequences that comply with the law.
Withdrawal period and notice
The consumer may withdraw from the contract within 14 days from the date on which the product is received by the consumer or by a third party designated by the consumer other than the carrier, without having to give any reason or pay any penalty. The right of withdrawal may also be exercised before delivery. If the products of the same order are delivered on separate dates, the delivery date of the last product is taken as the basis; if the product consists of more than one part, the delivery date of the last part is taken as the basis. Handing the product over to the carrier does not start this period.
The withdrawal statement may be addressed, before the period expires, by e-mail to info@yigitaluminyumprofil.com, by written message to the WhatsApp line 0532 642 72 80, or by written notice to the seller's address at Beylikdüzü OSB Mah. Birlik Sanayi Sitesi Açelya Cad. No: 1/1 İç Kapı No: 17 Beylikdüzü / İstanbul. It is sufficient for the statement to identify clearly the order and the decision to withdraw. The use of a particular form, the statement of a reason, the seller's approval or the prior receipt of a return code is not a condition of the right of withdrawal. It is recommended that records showing that the notice was given be retained.
If proper information on the right of withdrawal has not been provided, the consumer is not bound by the ordinary 14-day period; the right expires one year after the end of the normal withdrawal period. If proper information is provided during this one-year period, the 14-day period starts from the date on which the information is provided.
Return shipment and refund of payment
Unless the seller offers to collect the product itself, the consumer must send the product back to the seller or to the person authorised by the seller within 14 days from the date on which the notice of withdrawal was addressed. Return address: Beylikdüzü OSB Mah. Birlik Sanayi Sitesi Açelya Cad. No: 1/1 İç Kapı No: 17 Beylikdüzü / İstanbul. Carrier designated for returns: Aras Kargo. The shipment details required for handing the product over to the carrier are shared through the contact channels; this step is not turned into an approval stage that would delay the notice of withdrawal.
Where the return carrier specified in the preliminary information is used, no return carriage charge is collected from the consumer. If no return carrier is specified in the preliminary information, the consumer cannot be asked to pay the cost of return. If the specified carrier has no branch in the place where the consumer is located, the seller has the product collected from the consumer at no additional charge. If the consumer wishes to use a different carrier of the consumer's own choice, the position as regards costs is explained before dispatch; expenses which the seller is required by law to bear are not imposed on the consumer.
Within 14 days from the date on which the product subject to withdrawal is handed over to the return carrier specified in the preliminary information, the price collected for the product concerned and the delivery costs that must be refunded under the legislation are repaid. If another carrier is used, this period starts from the date on which the product reaches the seller. In the case of withdrawal before delivery, the period is 14 days from the date on which the notice of withdrawal reaches the seller. If the consumer withdraws from the whole of the order, the delivery charge collected is also refunded.
The refund is made in a single payment, in a manner consistent with the means of payment used for the purchase, without any cost or additional obligation being imposed on the consumer. For credit card payments the refund is processed through the card; even if the payment was made in instalments, the seller does not divide the refund amount into instalments. The bank's process for posting account and limit records does not remove the seller's obligation to refund in due time. A shopping voucher, points or a condition of a new purchase cannot be imposed in place of a refund.
Inspection and care of the product
The product must be sent back together with the cover and other parts included, in a manner that will prevent it from being damaged in transit. It is recommended that the original packaging be used where possible; the fact that the packaging has been opened is not in itself a ground for refusing the withdrawal. Invoice details or the order number make it easier to match the transaction; the absence of a copy of a document does not remove the statutory right.
The consumer cannot be held liable for changes and deterioration arising because the consumer used the product, within the withdrawal period, in accordance with its functioning, technical specifications and instructions for use. The seller does not treat every scratch or change in packaging as an automatic ground for refusal. Actual losses arising from use of the product contrary to the instructions, from cutting or drilling it, or from other interventions for which the consumer is responsible are, however, assessed in the light of the specific case, the evidence and the statutory limits; no arbitrary deduction is applied. A defect existing at the time of delivery cannot be attributed to the consumer.
Exceptions and exchange requests
Standard aluminium profiles are sold on this site; since no customer-specific cutting, painting, sizing or die production is offered, the exception for goods made to personal specification does not apply to current sales. The fact that a product is long, is sold in packs or is selected from standard options does not in itself remove the right of withdrawal.
No return period longer than the statutory rights of withdrawal and rights relating to defective goods is undertaken. A request to exchange a non-defective product for a different model or size may be arranged subject to the written agreement of the parties and the stock availability of the product. Such a request does not prevent the consumer from withdrawing within the period and requesting a refund of the price. Any difference in price or delivery cost arising from the exchange is explained in advance.
Incorrect, incomplete or defective products
The seller may be contacted regarding products that are incorrect, incomplete, damaged or lacking the characteristics specified in the contract. Within the framework of the statutory conditions, the consumer may exercise one of the following rights: rescission of the contract with a refund of the price, a reduction of the price in proportion to the defect, free repair where this does not entail excessive cost, or, where possible, replacement with a non-defective product. The statutory proportionality provisions applicable to the choice of remedy are reserved; the necessary costs are not imposed on the consumer.
Where a refund of the price or a price reduction is chosen, the repayment is made immediately. Repair or replacement requests are fulfilled within 30 working days at the latest from the date on which the request is addressed, unless a shorter specific period is prescribed for the product concerned. Unless a longer period is provided in other laws or in the contract, liability for defective goods is subject to a limitation period of two years from delivery. This limitation does not apply where the defect has been concealed by gross fault or fraud.
Photographs, video, packaging or a carrier's damage report may facilitate the examination; their absence is not in itself a ground for refusing statutory rights. The fact that no additional commercial guarantee or installation service is offered does not remove the seller's statutory liability arising from defective goods.
Resolution of disputes
Depending on the monetary limits in force on the date of application, the consumer may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at the consumer's place of residence or at the place where the transaction was carried out and, in cases within its jurisdiction, to the Consumer Court (Tüketici Mahkemesi). Before an action is brought in the Consumer Court, mediation applies as a precondition to litigation, save for the statutory exceptions. Statutory rights of application and action are reserved.
Sending the notice of withdrawal
In your notice of withdrawal it is sufficient to state clearly your first name, your surname, the information that serves to identify your order and your decision to withdraw. If you are withdrawing from only part of the order, the products concerned and their quantities are also stated. It is not mandatory to use a particular form or to state a reason for the return.
Addressee: MUSTAFA YİĞİT YİĞİT ALÜMİNYUM PROFİL / MUSTAFA YİĞİTAddress: Beylikdüzü OSB Mah. Birlik Sanayi Sitesi Açelya Cad. No: 1/1 İç Kapı No: 17 Beylikdüzü / İstanbulE-mail: info@yigitaluminyumprofil.com
You may send your notice in writing to the e-mail or postal address above or to the WhatsApp line 0532 642 72 80. You are advised to keep the record showing the date of sending and the content of the notice.